When a customer enters a restaurant they instantly start forming opinions and taking into consideration every detail about the premises even before they sit to eat. The restroom area has proved to be extremely important to the eyes of the customers. When they are not pleased with the cleanliness of the restroom,68% of them will not come back to the premises,this is according to surveys commissioned by SCA
and conducted online by Harris Interactive.
A negative impression created by the unhygienic condition of the rest rooms has been proven to be the highest cause of potential customer loss. This impression has a permanent horrible effect on the clients and once this happens, it irreversible. Some clients may chose not inform the management about such an issue,actually only 50% of them report it to the management the 50% opt to keep it to themselves but they all end up telling other people about it.
When the word of the horrible hygienic conditions of the premises is passed to at least to people by every unhappy patron then you are likely to end up losing more than 50 potential clients per day. With the stiff competition in the hotel industry and the fact that everyone is a critic,restaurant owners should regard the hygiene of the rest rooms with a lot of importance,ensuring it is always excellent to the satisfaction of the customers.